Clear Purpose
A compelling mission that guides every decision and unites the team in pursuit of excellence.
Build a Standing Ovation Practice™
Management Training for Veterinary Practices
Our revolutionary system enables you, the independent veterinary practice owner, to take control of your practice. Take your office to the next level.
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What Is the Standing Ovation Practice™?
A Standing Ovation Practice™ is more than just a veterinary practice delivering top-tier medicine with state-of-the-art equipment—it’s a practice that creates an extraordinary, human-centered experience.
Much like a masterful performance by a great artist or an unforgettable meal at a fine restaurant, it leaves a lasting impression. Clients notice, they talk, they share, and they reward it with spontaneous “standing ovations” in the form of referrals and glowing reviews.
This exceptional experience stems from a deep connection with the community, built on a foundation of exemplary veterinary medicine delivered through seamless teamwork, clear communication, and a friction-free environment where the office’s core purpose shines.
Live Life on Your Terms With a
Standing Ovation Practice™
Click on the Practice Potential Analysis button above to get started with your free evaluation.
The Key Principles
To transform a practice into this elevated state, the Standing Ovation Practice™ model provides a roadmap, resting on key principles:
Exceptional Team
Carefully selected, positive staff with high morale, low turnover, and a steady stream of eager applicants.
Experienced Leadership
Visionary leaders who guide with integrity, provide hands-on support, and inspire the team.
Outstanding Communication
Purposeful, ongoing communication within the team and with clients, fostering trust and a seamless, friction-free environment.
Community Leadership
The go-to practice delivering exceptional experiences, earning strong referrals, glowing reviews, and deep community trust.
Modern Facility
A beautiful, welcoming, fear-free environment designed for the comfort of pets and clients alike.
Tailored Training
A mentorship-driven program that nurtures each team member’s strengths and empowers them to excel.
Client Loyalty
Effective communication and care that inspire clients to invest in their pet’s health and return regularly.
Superb Medicine
Cutting-edge diagnostics, surgery, and medical care delivered with precision and compassion.
Quality Control
Robust systems to uphold excellence and swiftly resolve any issues, ensuring a consistently high standard.
Smart Marketing
Client-focused external campaigns paired with compassionate internal efforts to build lasting relationships.
Financial Health
Optimal profitability through fair, community-aligned fees, supporting competitive salaries and long-term practice stability.
The SOP Training Program:
A Trifecta of Excellence
Transforming a practice into a Standing Ovation Practice™ is a challenge, especially for busy, overworked practice owners and managers with limited time. Our proven program is designed for maximum workability, drawing on years of experience training thousands of professionals. It combines three powerful cornerstones that, when implemented together, deliver exceptional results far greater than the sum of their parts:
Training Modules
The cornerstone of the Standing Ovation Practice™ program, our Core Training Modules deliver proven strategies to elevate your practice. Master marketing to attract and retain clients, streamline organization with efficient systems and staffing, and optimize financial management for growth and stability. These comprehensive, practical modules empower practice owners with actionable insights to transform their practice into a client-centered, high-performing operation.
Group Coaching Calls
Live group coaching calls are one of the cornerstones of the Standing Ovation Practice™ journey. These private, interactive Zoom sessions clarify core training modules, remove implementation barriers, and foster the “cross-pollination (exchange) of ideas among participants. Expect practical tips, nuanced strategies, and breakthrough “aha” moments that deepen understanding and build strong camaraderie among practice owners.
Implementation Programs
The final cornerstone of the Standing Ovation Practice™ program, Implementation Programs translate the lessons from the three Core Training Modules into action. Following the principle of “one step at a time,” these programs provide clear, manageable, step-by-step tasks for practice owners, managers, and staff. Designed to integrate seamlessly into daily operations, they ensure progress without disrupting the practice’s revenue-generating activities.
The Training Modules
The program is a structured approach to building this thriving practice, combining training, support, and actionable steps:
Module #1 - Marketing
Master proven external marketing strategies to boost your practice’s visibility and attract new clients. Then, leverage internal marketing to strengthen client relationships, inspire repeat visits, encourage referrals, and generate glowing reviews.
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Watch The Marketing Video
Module #2 - Organization
Build a fun, “friction-free” (efficient), and client-focused practice by implementing effective organization and staffing principles. Create a standardized “playbook” of SOPs to streamline training, enhance team performance, and support each member’s unique talents. Mentorship and discreet performance coaching ensure a confident, competent team.
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Watch The Organization Video
Module #3 - Financial Management
Optimize practice revenue and control expenses to unlock your practice’s full potential. Learn essential strategies for revenue growth, cost management, and profit optimization to support competitive salaries, build reserves, and ensure long-term financial stability.
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Watch The Financial Management Video
People Are Talking About Standing Ovation Practice
Our revolutionary system enables you to take control of your practice and build it into a fantastic, powerhouse, and get incredible, glowing reviews, just like these:
“Great Program. Got the deeper dive into the numbers of my practice that I was looking for. This program helped me see what I need to do to get to running my practice at an elite level.”
— Dr. MW, Owner
“Very, very, individualized, informative, fast paced but thorough. So much food for thought to digest and put into an action plan. I honestly can’t wait to start this process and have Joel’s help getting this practice going forward. Thank you!”
— Dr. KP, Owner
“Joel takes the time to explain and review and explain with great patience. Always positive and keeps going forward. Informative, instructive and very productive.”
— Dr. MG, Owner
“The information presented has been excellent pertinent and Dr Parker has been able to keep all of us at ease to be able to share and learn from each other. All Clinics need to participate in this type of program to grow and be relevant. Thank you Thank you Thank you.”
— Dr. SE, Owner
“As a young professional, I was able to see how to make the hospital more profitable. New ideas, new ways to think of things. Doing it as a group shows that there are hospitals like you and you are not alone. The program shows how to get your finances more organized so you can do better tracking of info. It will help me to start thinking more from a business side than just always medical.”
— Dr. MA, Owner
“Beyond the obvious technical Joel’s personality and delivery style is very easy to work with. Excellent intro to the overall health of the practice and then a deeper dive into the practice. Before we engaged Joel, we had not idea where our financial issues were; now we know.”
— Dr. SA, Owner
Concierge Consulting
Experience personalized, one-on-one coaching tailored to address the unique challenges and deeper personal aspects of your practice not covered in the SOP Program. Our exclusive Concierge Consulting service offers private, by-appointment-only sessions designed to provide strategic guidance and support on your terms.
Delivered primarily through weekly Zoom meetings, these sessions are also available as a premium concierge service, offering flexible scheduling, including evenings and weekends, to accommodate your busy lifestyle. Whether you’re navigating complex practice dynamics or seeking customized solutions, our dedicated consulting ensures unparalleled attention and actionable insights to elevate your success.
Contact us to schedule your private consultation and discover how Concierge Consulting can transform your practice with bespoke support.
